Help Center

Frequently Asked Questions

How to Choose the Right Size

What are your finished cover dimensions?

Why do you size your covers by the insert size?

My insert doesn't have a size tag. How do I measure it for best accuracy?

Why are your pillow covers not perfectly square and why do they have tapered corners?

How do I know what size pillow will look good on my sofa?

Is it OK to reuse my old pillow as the insert inside a new cover?

Why do you make the pillow cover smaller than the insert size?

I purchased a cover from you for my 20x20 inch insert, and it fit perfectly, but the finished pillow isn't 20 inches tall. Why does the finished pillow look smaller?

I ordered 2 pillow covers for the same insert size, one in a heavy velvet fabric and the other in a light printed cotton. Why is one of them slightly smaller than the other?

Help, I ordered the "Fits 24x24 insert" size but when I measured the empty cover from corner to corner it was only 21 inches. Did you send me the wrong size?

Custom Orders

Can you duplicate the size of my old cover for me?

Are you able to make pillow covers in other sizes and/or with extra embellishments like piping, fringe or braided cording?

Can I send you my own fabric to be made into pillow covers? (C.O.M - Customer's Own Material)

Fabric Samples

Do you offer fabric swatches?

Shipping & Payment

Do you ship internationally?

What is your turnaround time?

I need my order ASAP! Can you make it right away?

What types of payment do you accept?

Returns, Exchanges & Cancellations

Uh oh, the pillow cover I received is too small or too big. Can you help me troubleshoot the issue?

What are your store policies regarding returns and exchanges?

Why do some of your items say "Special Order" and why can't I return or exchange these items?

Can I cancel my order?

Why do you charge a restocking fee on returns and exchanges?

Other Helpful Questions & Answers

What does "Special Order" mean?

Do you charge sales tax?

Where are your pillow covers made?

Where do you ship from?

What are the washing instructions on your pillow covers?

I am not sure if the fabric I chose will match other items in my room. What can I do?

What do you mean by "pattern placement varies from pillow to pillow"?

Do you match the pattern across the seams?

Since the cover is smaller than my insert, what is the easiest way to put it in?

I don't know how to create an attractive pillow grouping for my room renovation. Can you help put together something for me?

Do you offer trade or wholesale pricing?

Do you sell your products through dropshippers or other retailers?

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